Contact Us

Frequently Asked Questions about How to Contact Us

How can I contact customer service? 

You can contact our customer service team at marketplace@zageno.com or through the live chat in the bottom-right corner of the page. You can also reach out to us at +1617 / 8 55 59 44

 (US & Canada) or +49 30 / 22 95 78 08 (Germany) or +44 12 23 / 97 66 85 (UK).

Whom can I contact for product support? (e.g. Is a product suitable for conducting a specific experiment?) 

You can reach out to our biotech experts using the live chat in the bottom-right corner of every page. They can provide guidance when selecting the right product or application for your research.

How can I contact ZAGENO’s Supplier Partnership team? 

ZAGENO works with life science suppliers worldwide. If you would like to collaborate with us, please reach out to our Supplier Partnership team at suppliers@zageno.com.

How can I apply for a job? 

You can send your job application to jobs@zageno.com.

There is an issue with the website functionality. Whom should I contact? 

If you are experiencing issues viewing or using the website or any of its functions, please get in touch with us at contact@zageno.com or use the live chat in the bottom-right corner of every page.