Frequently Asked Questions about Features and Functionality of the ZAGENO Marketplace
I cannot find a kit I have used previously. Who can help me?
Please get in touch with us via the “Request Product” function. This can be found at the bottom of the product list in your Cart. If the product is available, our team will add it to the database and make it visible to you. Alternatively, you can contact us via the live chat function, and request the addition of single products or your lab’s whole ordering list.
Where can I find product protocols and other resources?
The protocols and other available files are located on the bottom of each product details page, under the "Resources" section.
How does ZAGENO ensure product quality?
Our database consists entirely of products from manufacturers which comply with the highest industry standards for quality and safety.