Frequently Asked Questions about registering and managing your account on ZAGENO.
Do I need an account to use or purchase from the website?
Yes! ZAGENO is the industry's leading life sciences marketplace, with over 19M products from 3K+ suppliers. To browse the product catalog available, take advantage of negotiated pricing, and to place an order, you'll need a ZAGENO account, which our team will be happy to set-up for you. To get started with the account set-up process, please submit your contact information here.
How do I set up an account on ZAGENO?
Creating a ZAGENO account is easy! Simply submit your information here, and a member of the ZAGENO team will reach out to help set up the account properly, so you can take advantage of everything the marketplace has to offer.
Which countries are supported?
ZAGENO is accessible worldwide, however, we currently only handle requests in the United States, the United Kingdom, and Germany, but are working hard to make our services available in other regions.
If you are located in another country and would like to use ZAGENO for your lab, please contact us at firstname.lastname@example.org for more information.
How can I edit my Account Settings?
The Account Settings menu is located under the “My Account” section (beneath your avatar in the top right corner).
I forgot my password. How can I reset it?
No worries! You can reset your password here